Beechill Clinic | Patient Guide
Version 1
Review Date 01/03/2026
Content
Welcome & Statement of Purpose
Our Services (Exclusions, Aftercare & Follow-up)
Our Team and Professional Standards
Accessibility and Equality
Your Rights and Responsibilities
Fees and Payment Information
Cancellation and Lateness Policy
Complaints and Feedback
Confidentiality and Data Protection
Safeguarding, Safety & Emergencies
Contact Information
Welcome Message | Dr Kerry Aston | Medical Director/Registered Manager
Dr Kerry Aston | Medical Director/Registered Manager
At Beechill Clinic, our aim is to provide thoughtful, personalised, and high-quality medical care in a calm and supportive environment. We believe healthcare should feel collaborative, respectful, and unhurried, allowing time to understand your concerns fully and develop a clear plan together. Whether you are attending for a health assessment, specialist consultation, or ongoing care, our team is committed to ensuring you feel listened to, safe, and confident in your treatment.
This guide explains the services we provide, what you can expect from us, and your rights and responsibilities as a patient.
This guide is available in alternative formats upon request. Please speak to a member of staff if you require large print, digital access, or communication support.
Our Services
Health Assessments
Medical Appointments
GP appointments
Same-day GP appointments
Rheumatology consultations
Women's health consultations
Vaccination Clinic
Travel Clinic
Specialist Care
Exclusions:
The clinic does not provide urgent or emergency medical care. Patients requiring emergency care should contact their GP, NHS services, or emergency services.
Referral Requirements:
Most services do not require GP referral. Where required, patients will be advised in advance.
Aftercare Arrangements:
Aftercare information is provided where clinically appropriate, including:
Joint injection aftercare guidance
Injection or infusion aftercare instructions
Follow-up communication where
Meet Our Team
Dr Kerry Aston | Medical Director
Consultant Rheumatologist with over 15 years' NHS experience. Dr Aston combines expertise in rheumatology, sports medicine, and functional medicine to provide personalised, root-cause-focused care for complex and long-term health conditions.
Frances McGrattan | Practice Manager
Practice Manager with over 30 years' experience in patient care and healthcare administration. Frances is dedicated to ensuring a smooth, supportive patient journey and delivering a high standard of service at Beechill Clinic.
Dr Mairead Short | General Practitioner
GP with over 13 years' NHS experience, with advanced training in musculoskeletal and sports medicine. Dr Short provides holistic, patient-centred care, supporting both acute concerns and long-term health management.
Patients can expect that:
Clinicians are appropriately qualified and experienced
Doctors are registered with the General Medical Council
Other healthcare professionals are registered with relevant regulatory bodies
Staff undergo safeguarding and AccessNI checks where appropriate
Equality & Accessibility
Beechill Clinic is committed to providing care in a respectful, inclusive, and non-discriminatory
We aim to support accessibility through:
- Step-free access and accessible facilities
- Disabled parking and ground floor consulting room
- Reasonable adjustments where possible
- Interpreter or communication support where required
- Alternative formats of information available on
Patient Rights & Responsibilities
Your rights
- To be treated with dignity and respect
- To receive clear information and give informed consent
- To access your medical records
- To raise concerns or complaints
Your responsibilities
- Provide accurate information about your health
- Attend appointments on time
- Treat staff
Fees & Charging
GP Appointments
15 minute consultation - £110-£130
30 minute consultation — £140-£160
45 minute consultation - £175-£225
Consultant Appointments
Consultation (30 minutes) — £230-£260
Consultation (45 minutes) - £320-£350
Joint Injection
Consultation £110
Procedure £250
IV Therapy and Vitamin Injections
B12 Injection £30
B complex injection £35
Lab Testing
Laboratory testing fees may vary depending on the specific profile required and will be discussed with you before testing is arranged
Well Person Profile £178.50
GI 360 £375
Metabolomix £385
Fees will be explained before treatment.
Examples include consultation and review appointment fees depending on duration and service type.
Cancellation, DNA and Lateness Policy.
- Appointments cancelled more than 48 hours before the scheduled time: full refund or transfer
- Appointments cancelled within 48 hours, late cancellations, or non-attendance: full fee retained
- Late arrival may result in reduced consultation time
- Arrival 20 minutes late or more may result in appointment forfeiture with full fee charged
- If a clinician cancels, at least 24 hours' notice will be given where possible and a refund or reschedule offered
Payment Methods
- Cash
- Card
- Online payment via website
Complaints & Feedback
We actively welcome feedback, comments, and suggestions. Patients may provide feedback verbally, via feedback forms available in reception, or through the clinic suggestion box. Anonymous feedback is also welcomed and used to help improve our services.
Please read our full policy by clicking the button below.
Complaints & Feedback
Confidentiality & Data Protection
We are committed to protecting your information.
This includes:
• Secure electronic storage of patient records using regulated clinical record systems
Restricted access to authorised staff only
Maintaining confidentiality at all times
Sharing information only where legally or clinically necessary
Compliance with UK GDPR and data protection requirements
Safeguarding Safety & Emergencies
Safeguarding & Safety
Beechill Clinic maintains safeguarding and safety policies including:
Safeguarding commitments for adults and children
Chaperone availability on request
Infection prevention and control
Incident Reporting and Emergencies
Beechill Clinic is committed to maintaining a safe environment for patients, visitors, and staff. We have clear processes in place to manage incidents, investigate concerns, and learn from events to improve care.
If an incident occurs, it will be recorded, reviewed, and appropriate action taken. Where relevant, patients will be informed openly and supported throughout the process.
As the clinic does not provide urgent or emergency care, patients experiencing a medical emergency should contact their GP, NHS services, or emergency services immediately.
Thanking You
Thank you for choosing Beechill Clinic.
We are committed to providing safe, respectful, and personalised care in a supportive environment. If you have any questions or require further information, please contact our team who will be happy to help.
This Patient Guide is available in alternative formats on request and is reviewed annually.
Beechill Clinic
3 Mount Oriel, Saintfield Road, Belfast, BT8 7HR
02894438655
support@beechillclinic.com
www.beechillclinic.com
