Complaints and Feedback

At Beechill Clinic we are committed to providing the highest standard of care. We welcome all feedback — compliments, comments, concerns, or complaints — as this helps us improve our service.

If you have a concern, please raise it with any member of staff and we will do our best to resolve it immediately.
If you wish to make a formal complaint, please contact:

• Frances McGratten, Practice Manager (non-clinical issues)
• Dr Kerry Aston, Registered Manager (clinical issues)

📍 Beechill Clinic, 3 Mount Oriel, Saintfield Road, Belfast, BT8 7HR
📧 support@beechillclinic.com
📞 028 9443 8655

We will acknowledge your complaint within 3 working days, respond within 10 working days, and aim to resolve it within 21 working days. If there is a delay, we will keep you informed.

If you remain unhappy with our response, you may escalate your complaint to:

• RQIA (Regulation and Quality Improvement Authority): www.rqia.org.uk | 028 9536 1111
• Northern Ireland Public Services Ombudsman (NIPSO): www.nipso.org.uk | 028 9023 3821

Raising a concern will not affect the care you receive. Copies of our full Complaints Leaflet are available at reception or on request.